Troubleshooting

10.9 Mavericks users must use the “Add to Favorites” button to connect.

If you need further assistance, please do not hesitate to contact us.

Step 1: Turn off AirPort (Wi-Fi)

If your Mac has an internal Wi-Fi card, turn it off when using BearExtender.

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Step 2: Refresh

Refresh your web browser a few times.

If your Mac has been sleeping, BearExtender takes a few seconds to scan and re-connect.

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Step 3: Unplug and Restart

Unplug the USB cable then restart your Mac and try again.

Step 4: Remove Favorite Networks

If you have created any Favorite Networks, please delete them on the “Favorites” or “Profile” tab.

If not, check your Wi-Fi network password again and try entering it carefully.

Step 5: Rebuild Network Preferences

If you have updated Mac OS X recently ,you may need to rebuild your Network Preferences.

Click here to view the steps.

Network-Preferences

Step 6: Reinstall or update driver

Please try reinstalling the driver, or visit www.BearExtender.com/support to download the latest version.

Step 7: Change the region setting

Go to the “Preferences/Advanced” tab of the BearExtender window.
Change the region to “CH1-13” then click “Apply”.