Please try the solutions on the Troubleshooting page first if you are having technical problems.
Email support is available 24 hours a day, 7 days a week.
Email support is the fastest way to reach us, and most issues can be resolved over email.
Please provide the following information to help us serve you faster:
- The Signal Strength of the Wi-Fi network you are trying to join
- The type of Wi-Fi security being used (None, WEP, WPA, WPA2)
- What version of Mac OS X you are using
- What kind of Mac you are using
Can’t get online? Call us at (678) 971-9367
Telephone support hours are Monday through Friday, 10AM-5:00PM Eastern Standard Time.