Need help? We are happy to help!

Please try the solutions on the
Troubleshooting page first if you are having technical problems.

E-Mail Support

Email support is available 24 hours a day, 7 days a week.

Email support is the fastest way to reach us, and most issues can be resolved over email.

Please provide the following information to help us serve you faster:

  1. The Signal Strength of the Wi-Fi network you are trying to join
  2. The type of Wi-Fi security being used (None, WEP, WPA, WPA2)
  3. What version of Mac OS X you are using
  4. What kind of Mac you are using

Telephone Support

Can’t get online? Call us at (678) 971-9367

Telephone support hours are Monday through Friday, 10AM-5:00PM Eastern Standard Time.